The Canadian government is considering a proposal to outsource the handling of air passenger complaints to a third-party entity. This move is intended to address potential inefficiencies in the current system. However, the plan has generated concerns among some stakeholders who worry that the third party might not be impartial, potentially leading to outcomes that favor airlines over consumers.
Canada · Consumer Rights
Canada's Plan to Outsource Air Passenger Complaint Handling Faces Criticism
A proposal to have a third party handle air passenger complaints in Canada is drawing fire from critics who fear it will unfairly benefit airlines.
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