Lloyds, Halifax and Bank of Scotland app users hit by outage
Imran Rahman-Jones Technology reporter
EPA/Shutterstock
Lloyds Banking Group has apologised after thousands of customers experienced problems accessing online banking.
"We're aware some customers are having issues with our app and online banking. We're really sorry about this," Lloyds Bank posted on X.
"We're working hard to fix it and will let you know as soon as we're back to normal," it added.
Lloyds Banking Group says it is the UK's largest retail and commercial banking provider, with 26 million customers across Lloyds Bank, Halifax and Bank of Scotland.
According to online outage tracker Downdetector, users started reporting problems at around 1115 BST.
In response to a customer reporting they could not access their account, Halifax posted on X: "Some customers are having issues with accessing our Mobile App right now. Bear with us as we fix this."
One Lloyds customer on social media said the bank went down as she tried to send money to someone.
Another said they were not able to access online banking on the app or the website.
In a message on the Lloyds app, the bank said: "Sorry, we're having a few technical problems. Logging in again may fix the issue, but if this doesn't help, please try again later."
It showed a 503 error message, which indicates a server is not ready to handle requests.
In March, almost half a million Lloyds Banking Group customers saw other people's transactions or had their own data shared after an IT glitch.
