Hello everyone,
Today, our hearts are undoubtedly heavy and mixed with emotion. As part of the proactive global strategy adjustment, OnePlus has decided to conclude new product rollouts in Europe and North America.
To our users in Europe:
For years, this Community has been a place where OnePlus users came together to share ideas, provide feedback, help fellow members, celebrate new launches, and contribute to the growth of the brand. From detailed product discussions and bug reports to photography showcases and Community campaigns, this space has been shaped by the passion and dedication of its members.
Whether you've been with us since the early days or joined more recently, your contributions have helped define what the OnePlus Community stands for. Thank you for your support, your feedback, your creativity, and your belief in OnePlus over the years.
It is because this bond is so precious and your trust so hard-won that we fully understand: in moments of change like this, what matters most to you is the ongoing care of the devices in your hands. Though we will no longer launch new products in Europe, our commitment to you remains unchanged. Backed by OPPO, existing OnePlus devices will continue to receive scheduled software updates and security patches within the support periods originally committed for each device model.
Our customer service channels will remain open and responsive in accordance with our standard warranty and support obligations. Your statutory rights under applicable national consumer protection laws remain fully in effect and are unaffected by this announcement.
As part of an operational adjustment to our software strategy, following the official release of ColorOS 17, users globally with existing OnePlus devices that fall within the eligible upgrade scope will have the option to voluntarily update to the latest ColorOS. This enables us to streamline software development, accelerate update delivery, improve software quality, and make better use of our shared engineering and R&D capabilities.
To everyone who posted, commented, reported bugs, shared photos, answered questions, or simply spent time here with us:Thank you.
Thank you for helping build one of the most passionate technology communities we could have hoped for. It has been a privilege to have you as part of this journey.
Never Settle
Yash
FAQs
Q: What will happen to the IN-region operations?
A: OnePlus India continues to operate its business as usual, with all local operations on track. For more information aboutn our India operations, please click here.
For European Users:
Q: Will my current OnePlus device still receive support?
A: Yes. Existing devices will continue to receive the software updates, security patches, and after-sales service support within the support periods originally committed for each device model.
Q: Will my warranty be affected?
A: No. All warranties will continue to be honored in strict accordance with the warranty terms in place at the time of purchase, and your statutory warranty rights under applicable national law remain fully unaffected.
Q: Can I still access repair services?
A: Yes. As long as your device meets the repair conditions, our repair and after-sales service channels will remain open to you.
Q: How do I access these after-sales and repair services?
A: You can contact our customer support team via: https://service.oneplus.com/
Q: Will future OnePlus devices be updated to ColorOS?
A: Following the official release of ColorOS 17, users with existing OnePlus devices that fall within the eligible upgrade scope will have the option to voluntarily update to the latest ColorOS. Legacy models that are not eligible for this specific upgrade will continue to receive ongoing software maintenance.
Q: Can users choose not to switch to ColorOS? If they are not satisfied after switching, can they roll back?
A: OnePlus devices will be able to choose whether to update to the latest ColorOS system. Older models that are not included in the update scope will also continue to receive version maintenance support. If users update to ColorOS, they will be able to roll back to OxygenOS. The specific rollback versions available will be subject to future official announcements.
Q: Is the OnePlus Community in Europe closing down?
A: The OnePlus Community in Europe remains open at this time.
Q: Is the OnePlus Store in Europe closing down?
A: The OnePlus Store in Europe remains open at this time.
